Our Story
Harry's Entertainment N.V. is a company that provides digital gaming services to customers in a number of countries. This page sets out the purpose of the company, the principles that guide its conduct, and the features of its operations that distinguish it from others in the sector.
Our Mission
Harry's Entertainment N.V. aims to provide gaming services online in a lawful, orderly and transparent manner. In pursuing this aim, the company seeks to:
- offer its services only where it is permitted to do so under the rules that apply to it;
- give customers clear and accurate information about the terms on which services are provided;
- handle customer accounts, funds and personal data with care;
- promote responsible participation and provide tools that help customers manage their own play.
What We Believe
Regulatory compliance
The company considers compliance with applicable laws and regulatory requirements to be a basic condition of providing gaming services. It aims to keep its policies and procedures in line with those requirements and to review them when the requirements change.
Operational integrity
The company believes that its services should be run honestly and fairly. This includes keeping accurate records, dealing with complaints in a consistent manner, preventing misuse of its services, and making sure that staff understand their duties and the standards expected of them.
Technological infrastructure
The company regards reliable and secure systems as essential to the services it provides. It aims to maintain systems that protect customer information, support the accurate processing of transactions, and allow its services to be delivered with as little interruption as is reasonably possible.
What Makes Us Different
The following characteristics describe how Harry's Entertainment N.V. approaches its work:
- International scope. The company serves customers in more than one jurisdiction and arranges its operations with the differing requirements of each in mind.
- Focus on digital services. The company's activities are carried out online, and its internal procedures are designed around that way of working.
- Emphasis on accountability. The company assigns clear responsibilities within its organisation, so that decisions and actions can be reviewed when necessary.
- Attention to customer protection. The company treats clear communication, fair dealing and responsible participation as ongoing obligations rather than one-off measures.